Booking and Cancellations

Multi-day Tours

When you are happy with your itinerary we will send you an invoice for the deposit.   The deposit is typically $250 pp and your trip is confirmed when the deposit is received.  

Many people book their flights while finalising the itinerary as this is the most variable part of the cost.

The balance of the trip is payable 6 weeks before departure.

Payment

Payment is generally by internet banking into either our New Zealand or Australia accounts (details on your invoice).  We accept Visa and Mastercard, but these are currently subject to a 4% surcharge.  If you indicated payment by credit card your invoice will have link to Paypal which we use as our secure payment gateway.

Cancellation Policy (Multi-day tours)

Cancellation of multi-day trip within 6 weeks of trip start - no refund.

Cancellation with more than 6 weeks notice - a booking fee of $250 pp will be retained.

Note: see bike hire FAQs for bike hire only cancellation policy.

Guided Tours

When you decide to join a trip we will send you an invoice for the deposit (normally $500). Your place on the tour is confirmed when this is paid.  See Payment above for ways to pay.

Cancellation Policy (Guided tours)

Cancellation of guides trip within 6 weeks of trip start - no refund.

Cancellation with more than 6 weeks notice - a booking fee of $500 pp will be retained.

Bike Hire

Email us the dates and your heights (so we provide you with the right size bike) and we will email an invoice that can be paid by internet banking or credit card (using the Paypal secure payment gateway). Your booking is confirmed on receipt of payment.

Cancellation Policy  (Bike hire only)

Cancellations more than 2 days prior to departure - 50% refund.

No shows, change of mind on day, early returns - No refund.